FAQ
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Frequently Asked Questions
Are your products suitable for beginners?
Yes, we cater to individuals of all fitness levels, from beginners to advanced athletes. Our products are designed to be user-friendly and adaptable to various fitness levels.
Do you offer guidance on how to use your products?
Absolutely! We provide detailed product descriptions and usage instructions for all our items. Additionally, our customer support team is available to answer any questions you may have and offer assistance.
Can I return or exchange a product if it doesn't meet my needs?
If you're not satisfied with your purchase for any reason, simply contact us within 30 days of receiving your order, and we'll assist you with the return or exchange process.
Do you ship internationally?
Sorry,We currently ship exclusively to addresses within the United Kingdom.
When will my order ship?
Orders are typically processed within 1-3 business days.Once shipped, products will be delivered within 5 to 8 business days.
Can I cancel my order?
If you need to cancel an order, please contact customer service as soon as possible.
But we do not accept cancellation requests if the order has already shipped.
Can I track my order after it's been shipped?
Yes, once your order has been shipped, you will receive a tracking number via email or text message. You can use this tracking number to monitor the status of your delivery online.
How do I start my exchange/return process?
For exchanges email us at: supoort@fittergear.co.uk with the following information:
- Name
- Order number
- Desired style(s) for exchange
When will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 7 business days.